Financial Empowerment and Problem Solving Program


Thanks to funding from the Ontario Ministry of Community and Social Services, an innovative Financial Empowerment and Problem Solving (FEPS) Program that currently provides financial education, advocacy, and problem-solving services to people with low-incomes in three Toronto neighbourhoods will be renewed for two more years and expanded to two additional Ontario communities.

Created by West Neighbourhood House, a Toronto neighbourhood services organization, the FEPS Program provides free, confidential, one-on-one support to Toronto residents with low incomes to help them build their financial health. Participants receive referrals to income support programs and financial service providers, and hands-on help with a variety of other financial needs such as accessing bank services, tax filing and managing debt.

In 2014, the FEPS program helped 6,300 Ontarians access over $13 million in entitlements, with 84 per cent of participants accessing new entitlements they might otherwise not have received.

Working in partnership with West Neighbourhood House, Prosper Canada is helping to strengthen current FEPS services delivered by West Neighbourhood House, Jane/Finch Centre, Agincourt Community Services Association, and The Working Centre. The Ministry of Community and Social Services will also be conducting an in-depth, third party evaluation of the program to assess its impact.

Read the FEPS Project Year 1 Report.